Institute of 
Consumer Affairs

Membership... 

...is for people working in consumer affairs, including:

 

• Front-line advice and enforcement staff

• Consumer educators

• Service managers

• Policy officers

• Statutory and non-statutory sectors

• Regulatory and self-regulatory bodies

• Individuals in business

 

‘Consumer affairs’ is defined as:

working to protect or promote the interests of consumers; delivering a compliance or customer service role in a business that trades with consumers.

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What are the benefits?

 

The ICA is an information sharing and support network.

 

Consumer advisers often work in isolation within larger organisations. For over half a century the ICA has supported consumer advice and enforcement professionals with:

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• Free training

• Seminars with high profile speakers on topical issues

• Opportunities to influence policy through consultations

• 24/7 online support for members seeking advice and information

• A newsgroup offering instant communication with other consumer advice professionals