Citizens Advice

For the Consumer helpline on 03454 04 05 06 (Calls from landlines are typically charged at up to 9p per minute, calls from mobiles typically cost between 8p to 40p per minute). Or visit: Citizens Advice

Trust Mark

To find a local trustworthy tradesperson, operating to government endorsed standards visit Trust Mark

UK European Consumer Centre

For help with goods or services bought from a trader based in another European country visit UK European Consumer Centre.

The money Advice Service

Free, confidential money and debt advice visit The money Advice Service.

Ombudsman Services

Dispute resolution for the communications, energy, property and copyright licensing industries.


The Furniture Ombudsman

An independent not-for-profit organisation which specialises in providing Alternative Dispute Resolution (ADR) services for consumers and retailers in the furniture, home improvement and floor coverings industries.


The Dispute Resolution Ombudsman

Provides impartial ADR services to consumers and retailers, helping both sides reach a fair and reasonable outcome, which is binding on members.

Financial Ombudsman Services

For complaints about banks, insurance companies or finance firms.

The Motor Ombudsman

The first ombudsman focusing solely on the UK motor industry, covering new cars, sales and warranties through its CTSI approved codes of practice.


The energy regulator Ofgem


The water services regulator Ofwat


The UK communications industries regulator Ofcom

Phone-paid Services Authority

The UK regulator for content, goods and services charged to a phone bill.

Consumer Association - Publishers of Which?


Which? Magazine - consumer rights website


NHBC is the UK's leading independent standard-setting body and provider of warranty and insurance for new homes. For more information visit the NHBC website.

Keep Me Posted

Keep Me Posted campaigns for consumers to have the choice to receive bills and statements in a format they want, whether that is paper or online.

Mediation Awareness Week

Raises awareness of Mediation across the UK


Website created by Craig Streeter - If you would like to make an inquiry please click here.