For the Consumer helpline on 03454 04 05 06 (Calls from landlines are typically charged at up to 9p per minute, calls from mobiles typically cost between 8p to 40p per minute). Or visit: Citizens Advice
To find a local trustworthy tradesperson, operating to government endorsed standards visit Trust Mark
UK European Consumer Centre
For help with goods or services bought from a trader based in another European country visit UK European Consumer Centre.
The money Advice Service
Free, confidential money and debt advice visit The money Advice Service.
Dispute resolution for the communications, energy, property and copyright licensing industries.
An independent not-for-profit organisation which specialises in providing Alternative Dispute Resolution (ADR) services for consumers and retailers in the furniture, home improvement and floor coverings industries.
Provides impartial ADR services to consumers and retailers, helping both sides reach a fair and reasonable outcome, which is binding on members.
For complaints about banks, insurance companies or finance firms.
The energy regulator Ofgem
The water services regulator Ofwat
The UK communications industries regulator Ofcom
Phone-paid Services Authority
The UK regulator for content, goods and services charged to a phone bill.
NHBC is the UK's leading independent standard-setting body and provider of warranty and insurance for new homes. For more information visit the NHBC website.
Keep Me Posted
Keep Me Posted campaigns for consumers to have the choice to receive bills and statements in a format they want, whether that is paper or online.
Mediation Awareness Week
Raises awareness of Mediation across the UK