Supporting professional development


To ensure the high levels of knowledge and expertise needed to maintain the best possible standards in consumer advice, ICA offers a range of seminars and courses. Training covers both the legal aspects of consumer affairs and the practicalities of giving advice.


With limited resources, many local authorities struggle to meet training needs. Courses and the cost of fares can be too expensive - and releasing staff places an added burden on services. We can help.

Innovative ways to train


We can offer training where ever you like! By using telephone conferencing, around 20 people can participate in training without leaving the office.


Telephone tutorials are a cost effective way to bring staff up to speed and if you have never used telephone conferencing before, don't worry it's as simple as making a phone call and you will be sent a presentation pack and dial in information prior to the event.

Local training, tailored to your needs


If you would like us to organise training in your own venue, please contact membership services with details of what you need. You provide the venue and any refreshments and we’ll find the best trainer at the best price and deal with the paperwork (we’ll produce the programme, evaluation forms, CPD credits, handouts and anything else you would like). 

Annual Seminar 2020


We have booked a venue and begun discussions with some excellent speakers but, of course we cannot guarantee that our Seminar will go ahead as planned. If it does, it will be held in London on Thursday, 22 October and will be free to members (£80 for non-members). So for now, perhaps you could just make a note in your diary and we’ll keep you updated.

We are also planning some more webinars in the coming months (also free to members). Webinars are a great way to keep your training up to date – and all you need is a phone.  

Full details will be posted on the newsgroup and you’ll need to book your place as soon as they are launched because our webinars get booked up very quickly.

Meanwhile, stay safe and well.

Annual General Meeting


ICA’s 44th Annual General Meeting (for members only) will take place after the Seminar.

All the AGM forms will be posted on the newsgroup.

Other Events


We try to reflect the needs of members in the mix of training and events we offer and always welcome suggestions for new topics.  Let us know if there’s something you would like us to cover.

Popular events have included:

  • Now and post Brexit (Seminar)

  • Is this a good time for consumers? (Seminar)

  • Rights, Resolution and Relaxation (Seminar)

  • Consumer Rights Act  overview (telephone tutorial and one day course)

  • Consumer Rights Act civil provisions (telephone tutorial)

  • Introduction to ADR (telephone tutorial)

  • The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (telephone tutorial)

  • Dealing with the media

​Training is available to members and non-members.  Members will always pay a reduced rate and in many cases the training will be free.

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