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Supporting professional development

To ensure the high levels of knowledge and expertise needed to maintain the best possible standards in consumer advice, ICA offers a range of training, covering both the law and the practicalities of giving advice.

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With limited resources, many employers struggle to meet training needs. The cost of courses, travel expenses and provision of cover to release staff is often too much for already over-stretched services.

ICA training is free to members and by using teleconferencing and webinars, around 20 people can participate in meetings and training without leaving the office. For larger groups, there are webcasts. 

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ICA membership is a cost effective way for employers to bring staff up to speed. It's simple to connect and you will be sent joining information when you book.

ICA sources the best trainers and provides programmes, CPD certificates and handouts. PowerPoint presentations and other notes are made available on icanews.

We try to reflect the needs of members in the mix of training we offer and we always welcome suggestions for new topics.

Examples include:

  • Office of Product Safety and Standards

  • Fair by Design - Tackling the Poverty Premium

  • Estate Agents and Lettings

  • Consumer Rights Act

  • Unfair Terms

  • Competition and Markets Authority

  • Data Protection

  • Cancellation Rights in the Leisure and Travel Sector

  • Scams update

For more information, contact:

Training Officer: Clare Forbes

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ICA Seminar
Annual Seminars

Our annual seminars usually take place in the autumn. Attendance is free and full details of how to register will be posted on icanews. You will need a password to register.

Speakers at our last seminar included:

  • Regulation & Disputes: Evolution in Models and Practice: Professor Christopher Hodges OBE, Chair of the Regulatory Horizons Council

  • Small Changes, Big Difference: Gordon McCullough, CEO, Research Institute for Disabled Consumers (RiDC)

  • Digital Markets, Competition and Consumers Act: Sylvia Rook, CTSI Lead Officer, Fair Trading

Annual General Meeting

Our AGMs follow the Seminar. Full details and all the necessary documents will be available to download from icanews.

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