Supporting professional development
Innovative ways to train


By using teleconferencing and webinars, around 20 people can participate in training without leaving the office. For larger groups, there are webcasts.  

Training via the internet is a cost effective way to bring staff up to speed. It's simple to connect and you will be sent a presentation pack and joining information prior to the event.

To ensure the high levels of knowledge and expertise needed to maintain the best possible standards in consumer advice, ICA offers a range of training, covering both the law and the practicalities of giving advice.

With limited resources, many employers struggle to meet training needs. The cost of courses, travel expenses and provision of cover to release staff is often too much for already over-stretched services. We can help.

Local training, tailored to your needs

If you would prefer us to organise face to face training, we can do that too. You provide the venue and refreshments and we’ll find the best trainer at the best price and deal with the paperwork (the programme, evaluation forms, CPD certificates, handouts and anything else you would like). 

ICA Events & Training
More information

Training is available to members and non-members.  We try to reflect the needs of members in the mix of training we offer and we always welcome suggestions for new topics. 

Recent webinars (free to members) included:

  • Consumer Rights Act

  • Unfair Terms

  • Competition and Markets Authority

  • Data Protection

  • Cancellation Rights in the Leisure and Travel Sector

  • Scams update

For more information, contact:

Training Officer: Clare Forbes

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Annual Seminars

ICA Seminars are free to members.

Our 2020 Annual Seminar: Corona, Brexit & Beyond, which took place in October was very well attended – with many members able to join us electronically. Three excellent speakers, from CMA, Citizens Advice and BSI provided valuable insights for these challenging times.

Annual General Meeting
ICA Annual General Meeting

ICA’s Annual General Meetings are held in the autumn, after our Annual Seminar.

Our 45th Annual General Meeting took place on 22 October. The Annual Report and other documents are available on icanews.