Supporting professional development
Innovative ways to train
By using teleconferencing and webinars, around 20 people can participate in training without leaving the office. For larger groups, there are webcasts.
Training via the internet is a cost effective way to bring staff up to speed. It's simple to connect and you will be sent a presentation pack and joining information prior to the event.
To ensure the high levels of knowledge and expertise needed to maintain the best possible standards in consumer advice, ICA offers a range of training, covering both the law and the practicalities of giving advice.
With limited resources, many employers struggle to meet training needs. The cost of courses, travel expenses and provision of cover to release staff is often too much for already over-stretched services. We can help.
Local training, tailored to your needs
If you would prefer us to organise face to face training, we can do that too. You provide the venue and refreshments and we’ll find the best trainer at the best price and deal with the paperwork (the programme, evaluation forms, CPD certificates, handouts and anything else you would like).
Training is available to members and non-members. We try to reflect the needs of members in the mix of training we offer and we always welcome suggestions for new topics.
Recent webinars (free to members) included:
Office of Product Safety and Standards
Fair by Design - Tackling the Poverty Premium
Estate Agents and Lettings
Consumer Rights Act
Competition and Markets Authority
Cancellation Rights in the Leisure and Travel Sector
For more information, contact:
Training Officer: Clare Forbes
This year's Annual Seminar will take place remotely on Thursday, 20 October.
Entitled Hard Times - Hard Choices, the seminar will focus on how we can support consumers in the present difficult climate.
We will hear from Gordon Ashworth – CMA Director of Consumer Policy, David Mendes da Costa - Principal Policy Manager at Citizens Advice, Cath Wohlers - LIAISE Manager at England Illegal Money Lending Team and Julie Hunter - Chair of the Consumer and Public Interest Network at BSI.
Attendance is free and you can register via this link: https://www.eventbrite.co.uk/e/423982823037
As it is a members only event, you will need a password to register.
If you would like to become a member of ICA, information can be found on the Membership page, and you can download an Application Form.
Annual General Meeting
Our 47th Annual General Meeting will follow this year’s Seminar. Full details and all the necessary documents can be downloaded from icanews.