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The Institute of Consumer Affairs (ICA) is a professional body for people working in consumer protection, established in 1974. Institute members work in local authorities, grant-aided advice agencies and consumer affairs organisations throughout the United Kingdom and the European Union.
The Institute aims to promote and protect the interests of the consumer by supporting the development of high quality consumer advice services and sharing experience gained from the 'front line' with regulators, government and consumer representative bodies.
Our Institute is run by volunteers who work for other organisations and the Institute cannot provide a telephone contact service. If you want to contact us then please email us.