Apart from matters medical, a serious story this and last week concerned the collapse of Flybe and at the centre of that story is the Civil Aviation Authority. It is a public corporation, established by Parliament in 1972 as an independent specialist aviation regulator.
The CAA is providing advice and information to consumers, so check their website and Twitter feed @UK_CAA for more information. Commenting, Richard Moriarty, CAA Chief Executive Authority, predictably said: “This is a sad day for UK aviation and we know that Flybe's decision to stop trading will be very distressing for all of its employees and customers”
All that most passengers (as opposed to the sad and loyal staff) want to know about are the chances of refunds.
It largely depends upon how the bookings were made. Fasten your seat belt. Here’s an edited version.
If you booked directly with Flybe and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information. Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.
If you purchased travel insurance that includes cover for scheduled airline failure, known as SAFI, you should contact your insurer. If you did not book directly with Flybe and purchased your tickets through a third party, you should contact your booking or travel agent in the first instance. Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim through their card provider.
Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product. The type of protection provided may vary depending on the type of policy taken out. A policy may simply cover the cost of the original tickets purchased or any unused portion, or the additional cost of purchasing new flights, such as new tickets for travel back to the UK.
If you have booked a trip that includes flights and hotels with a travel firm that holds an ATOL (Air Travel Organiser's Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights available for you so that your trip can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm for more information.
Another recent and large-scale event involved Tesco Clubcards. I gather that there are about 19 million in circulation. It seems that they are issuing new cards to 600,000 Clubcard account holders after spotting a potential security issue where
a database of stolen usernames and passwords from other platforms had been tried out on its websites, and may have worked in some cases. They stressed that no financial data was accessed and its systems have not been hacked.
They said that this was a precautionary measure and apologised for the inconvenience, adding: “We are aware of some fraudulent activity around the redemption of a small proportion of our customers' Clubcard vouchers.
Our internal systems picked this up quickly and we immediately took steps to protect our customers and restrict access to their accounts."
The UK loyalty scheme offers one point for every pound spent in store. Every 100 points are worth £1.
As you know, I’m not much of a techie and so I’m often amazed at the ability of those who are to do this kind of sleuthing. I have watched them in action. They seem to take great pleasure in outperforming each other!