THE INSTITUTE OF CONSUMER AFFAIRS

Ensuring Professional Development

To ensure the high levels of knowledge and expertise needed to maintain the best possible standards of service to the consumer, the Institute organises one-day seminars and courses throughout the UK on matters of relevance to consumer affairs professionals.  Courses cover both the legal aspects of consumer affairs and the practicalities of giving advice to the public.

Popular courses have included:

• Law relating to insurance

• Law relating to holiday contracts

• A practical guide to cars

• Dealing with the difficult client

The Institute aims to reflect the needs of its members in the mix of courses it offers and always welcomes suggestions for new topics.  

Contact: training "at" icanet.org.uk

Most courses are open to both members and non-members.  Members pay a reduced rate.  Notice of forthcoming courses is given below.

• Package Holiday Law Course

  • 20 June 2008  Nottingham (pdf file)
    Contact Graham Lambert or Del Hickingbottom (details on our News page)

  Send mail to webster "at" icanet.org.uk with questions or comments about this web site.
Copyright © 2007 Institute of Consumer Affairs
Last modified: 03/12/2007